Processing and fulfillment: 24-48 hours
Flat Rate: $20
Shipping time: 5-8 business days
We do not support returns or exchanges if you ordered the wrong size/color, or provided incorrect shipping details. You are responsible for entering the correcting address and details for your order.
However, the circumstances where you can ask for a refund is determined by your order status.
If your order has yet to be sent to processing and fulfillment, we will issue a full refund immediately.
When your order status is "in processing and fulfillment", we will deduct the cost of the products and refund you the rest of the amount.
After your order is shipped out, we do not accept refunds unless you receive a defective or wrong item.
In case of a defective or wrong item, please contact our customer service within 30 days of delivery and provide your order ID number as well as clear pictures/videos of the issue to our official email address support@viisociety.store. After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.